Willy's Window Washing — Privacy Policy Effective Date: July 12, 2026

Overview Willy's Window Washing

("we," "us," "our") respects your privacy. This policy explains what information we collect, how we use it, and your choices — including for our SMS text messaging program.

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Information We Collect

• Contact information: name, phone number, email address, and service address.

• Service history: quotes requested, services booked or completed, and related notes.
• Communication records: text messages, calls, and replies exchanged with us, including opt-in and opt-out status.

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How We Collect It

• In person, when a representative visits your property and discusses or quotes a service.

• Through our job management system when you book or receive a service.

• Through our website, quote request forms, or other direct communication with us.

 

How We Use Your Information

• To provide quotes, schedule and deliver services, and respond to inquiries.

• To send appointment reminders and service-related updates.

• To send promotional text messages and offers, where we have your consent (express or implied under Canada's Anti-Spam Legislation, CASL) to do so.

• To maintain records of consent and opt-out status as required by law.

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SMS-Specific Disclosures

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information collected in connection with our SMS program, including opt-in consent and phone numbers, are excluded from any such sharing — this information is used solely to operate our own text messaging program.

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Service Providers

We use third-party service providers to help operate our business and communications, including:

• Jobber — job and client management software.

• Simpletexting — SMS messaging platform used to send and receive text messages. These providers process your information on our behalf and are contractually restricted from using it for their own purposes.

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Data Retention

We retain contact and consent records for as long as needed to operate our services and to meet legal requirements — including CASL's requirement to retain proof of consent for 3 years after the end of the relevant business relationship.

 

Your Choices

• Reply STOP to any text message at any time to opt out of future text messages.

• Reply HELP for assistance, or contact us directly (below) with any question or request.

• You may request access to, correction of, or deletion of your personal information by contacting us.

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Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.

 

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted at this page.

 

Contact Us

Willy's Window Washing 35769 Marshall Road, Abbotsford, BC Phone: (778) 200-7927 | Email: willy@willyswindows.ca